As the largest independent service provider in the U.S., JT Packard supplies world-class service for UPS systems, regardless of brand. The company's Field Engineers are strategically positioned throughout the U.S., guaranteeing national coverage and focused local delivery, 24/7/365. From engineering and installation, to battery monitoring and emergency repair, JT Packard is committed to maintaining your critical power with innovative, cost-effective solutions.
The JT Packard Service Advantage
- Field engineers present in all major metropolitan areas
- True, national multi-brand service for UPS systems and batteries, without relying on subcontractors
- Well-equipped field engineers with laptops containing comprehensive technical documentation
- Continuous training program on all equipment brands
- One contact for advance, duration-of-contract maintenance scheduling, with visits scheduled to sync with previous service
- One contract for all locations and equipment
- Guaranteed response times to meet your uptime needs
- National parts stocking with optional on-site parts stocking for a nominal fee
- Preventative maintenance visits performed 24/7, without an upcharge
- Consistent, accountable service delivery, following documented scopes of work and procedures
- Parts inventory for all brands of equipment, stocked across the country for same-day shipping
- Master battery distributor with warehouse inventory and same-day shipping
- Emergency troubleshooting support by senior technical staff, 24/7/365
- Electronic field service reports, enterprise-wide Critical Asset Portfolio (CAP) reports, and service history archived for five years
- Flexible, customer-driven invoicing terms and conditions - one master contract invoice, or individual site invoices
UPS systems, generators, batteries, static switches... No OEM or other third-party provider delivers a more comprehensive list of services! |
